Help Centre

We're here to help! You can contact us via chat.

If you need to make an urgent change to your order, please submit a request here.

Applications to collaborate with Peppermayo can be submitted here! If you are successful, a member of our PR team will contact you directly.

We are super excited to have five websites to shop from for our customers.

For local currencies, merchandise and customer service, we highly recommend you use the local website to shop!

Click here if you're shopping from Australia and everywhere else.

Click here if you're shopping from the United Kingdom.

Click here if you're shopping from the United States.

Click here if you're shopping from the European Union.

Click here if you're shopping from Canada.

If you have entered the incorrect shipping address at checkout, please submit an Urgent Order Change Form here.

This form will allow you to provide details of the correct shipping address for your order. Our team works diligently to ensure all urgent order change forms are accepted and actioned as quickly as possible.

However, please note that if your order has already been shipped we are unable to make any adjustments to the shipping address. In this instance, we recommend reaching out directly to the carrier.

Our Peppermayo warehouse team work to pick, pack and ship your orders as quickly as possible!

If your order was placed no more than 12 hours prior and has not yet been shipped, please immediately submit an Urgent Order Change Form to update or cancel your order. There is no need to contact the Peppermayo customer service team separately, the team will reach out to you directly if more information is required.

Once the form is completed, both our customer service and warehouse teams will be alerted and your order will be placed on hold. Please note that while we try our best, we cannot guarantee the change request form will be actioned before your order is shipped.

If your order has already been shipped with a tracking number, unfortunately, we are unable to change or cancel your order. In this instance, you can submit a return or exchange request here. Please note that all orders are subject to our standard returns policy.

If you haven’t received your order confirmation email, please ensure you check your spam folder. If Peppermayo emails have been marked as spam, please update Peppermayo as a 'safe' sender to ensure this doesn't reoccur with future orders.

You can sign in or create an account here to view your order history, tracking details and more.

If your order confirmation or order history cannot be located, please contact us.

Your Peppermayo order may be returned to our Los Angeles warehouse if:

1. The carrier is unable to deliver the package due to an invalid address.
2. The package is not picked up in time from the post office after a failed delivery.
3. The carrier is not able to contact the receiver to organise a redelivery (DHL).
4. The carrier is not contacted by the receiver to organise a redelivery (USPS).
5. The package is refused by the sender.
6. Duties and taxes are refused to be paid.

Unfortunately, couriers do not prioritise return-to-sender parcels and we are unable to intercept them during the delivery process. This means it may take up to 4 months to be returned to our warehouse from the carrier.

If your order is returned to our warehouse, we can offer:

1. A store credit or;
2. A replacement of the order if the items are available.

To process a refund of the order, the parcel must be received by our depot first. Until the order is received, we are unable to process a refund.

Please note shipping fees are non-refundable and a returned-to-sender fee may be applied.

Our Customer Happiness Team are here to help!

Please contact us with your order number, details of the incorrect items you received and the items you were supposed to receive. We'll amend this for you as soon as possible!

We are so sorry to hear you have received a faulty product! We want to amend this for you as soon as possible.

If you believe the damage is a manufacturing fault, please use our live chat.

Please note manufacturing faults do not include loose threads, mismatched prints or general wear-and-tear as these are considered natural occurrences within reason.

We will only accept returns that have been submitted via our returns portal.

• For our AU, US and UK customers, we will provide you with a pre-paid return label when you request a return using our portal.
• If you are returning from anywhere else in the world, you are required to cover the cost of return shipping. We strongly recommend you use a tracked postage service when returning your order.
• If a requested item is out of stock at the time your return is processed, we will issue you with store credit.

Please contact us if you believe you have received an item with a manufacturing fault, or have received the incorrect item.

We have made returning and exchanging your item(s) as easy as possible!

For UK customers, we provide a return shipping label via email once your request is submitted through our returns portal. The cost of this label is included in the processing fee listed below.

Return & Exchange fees applicable for your location:

United Kingdom

• Pre-Paid Label: Yes - fee applies
• Exchange Processing Fee (includes return label): £5.00
• Store Credit Processing Fee (includes return label): £5.00
• Refund Processing Fee (includes return label): £20.00

Australia

• Pre-Paid Label: Yes – fee applies for refunds
• Exchange Processing Fee (includes return label): Free
• Store Credit Processing Fee (includes return label): Free
• Refund Processing Fee (includes return label): AU$15.95

New Zealand

• Pre-Paid Label: No
• Exchange Processing Fee: Free
• Store Credit Processing Fee: Free
• Refund Processing Fee: NZ$15.95

United States

• Pre-Paid Label: Yes – fee applies
• Exchange Processing Fee (includes return label): US$5.00
• Store Credit Processing Fee (includes return label): US$5.00
• Refund Processing Fee (includes return label): US$18.00

Canada

• Pre-Paid Label: No
• Exchange Processing Fee: CA$8.00
• Store Credit Processing Fee: CA$8.00
• Refund Processing Fee: CA$27.00

Rest of the World

• Pre-Paid Label: No
• Exchange Processing Fee: Free
• Store Credit Processing Fee: Free
• Refund Processing Fee: AU$10.00

If a requested item is out of stock at the time your return is processed, we will issue you with a store credit.

You can find the full details of our return policy here.

We understand that sometimes your order may not be quite right, that's why we've made returns and exchanges as easy as 1, 2, 3!

We offer change-of-mind returns within 21 days for an Exchange, Store Credit, or Refund.

Your item(s) must meet the following criteria to be approved for return:

• Be a full-priced item, this included full-priced items purchased using a discount code. Items marked as final sale or under our sale tab are not eligible for return or exchange.
• Be unworn, unwashed, original tags still attached and in original packaging.
• No smell of perfume, body odour, deodorant or washing powder.
• Be free of makeup or fake tan marks.
• Due to strict hygiene policies, Cosmetics, Hair Products, Masks, Underwear & Earrings cannot be returned.
• Swimwear must be returned with the hygiene seal intact.
• We will only accept returned item(s) that have been submitted through our returns portal.

You can find the full details of our return policy here.

You can download and print your return label via our returns portal.

For all UK orders you will need to print and attach the return label to the package yourself.

If you haven't received your return label after submitting your return through our returns portal, please ensure your email address is correct and you have checked your spam/junk folder.

If your returns label email still cannot be found, please contact us.

The following items are NOT eligible for return or exchange:

• Items marked as Sale
• Cosmetics
• Hair Products
• Underwear
• Earrings
• Masks
• Gift Cards

If you believe you have received a sale item with a manufacturing fault, please contact us so we can amend this for you as soon as possible.

For all orders, it can take up to 21 days to reach our warehouse for processing. We aim to get your returns processed as quickly as possible, with a full return resolution within 3 working days of delivery.

Once your return is scanned as delivered, your refund will be processed within 1-3 business days to the original payment method.

You can repackage your items in our 100% compostable mailers and attach your pre-paid label on top of the existing label, ensuring no part of the original shipping label is visible.

If you have disposed of the original package, you can also use any postal satchel or box from your local post office.

Peppermayo is exclusively online! If your order isn't quite right and you need to request a return or exchange, you can submit a request here.

Sorry, unfortunately, we no longer offer the $10 Bonus Credit for Show Now due to an upgrade of our Returns Portal functionality.

A pre-order style is a product currently unavailable in our warehouse, that we allow our customers to purchase in advance. If you purchase a pre-order style, we will dispatch your order when the stock arrives at our Peppermayo warehouse.

The estimated arrival time is displayed above the product description. This estimate is subject to change should delivery delays occur.

If your order contains both pre-order and in-stock products, we will ship all available items immediately, and ship any pre-order styles once they have arrived at our warehouse.

Should you wish to cancel your pre-order before it is shipped, please contact us.

We understand how confusing choosing the right size can be. Below are our sizing resources available to help you select the best size and fit for your body shape.

Size Guide:
Our size guide provides measurements and conversions for AU, US and EU sizes. We recommend using this as a general reference as some styles may differ in their fit due to the design and material.

Product Reviews:
At the bottom of any product page, you will find reviews from verified Peppermayo customers. Important details including photos, material, fit and size purchased are often provided.

Model Sizing:
All our models wear Australian sizes! In each product description, you will see notes on their height and which size they're wearing, which is usually a size AU 8 (US 4). To learn about sizing conversions, our size guide is also available on each product page.

We regularly restock our most popular styles! To ensure you don't miss out on your size in the next product restock, make sure you sign up for 'Back In Stock' notifications on the product page.

Give the gift of choice with a Peppermayo E-Gift Card! All gift cards are delivered via email and contain instructions to redeem at checkout. There are no additional processing fees for gift cards.

*Please note the purchase of E-Gift Cards is temporarily unavailable. E-Gift Cards that have been previously purchased are still valid.

Please note that all gift card sales are final and non-refundable.

You will automatically receive an email request to submit a review for each new product after placing an order. We encourage all customers to include as much information as possible when describing the fit, material, colour, and sizing to help future Peppermayo customers find the best styles for their body shape!

Peppermayo's mission is to continuously take strides to make a positive impact and offset our negative impact in areas where we can improve.

Once you’ve placed your order, you’ll receive a confirmation email from us shortly after.

When your order has been shipped, you’ll receive another email with your courier tracking information. You can also track your order here!

If you have not received your order one week after receiving the tracking notification, we highly recommend contacting the courier company.

If you have not received your order confirmation or tracking email, please contact us!

Once your order has been shipped, you will receive an email with tracking information. You can also track your order here!

If you have any questions regarding the estimated delivery timeframe of your order, we highly recommend contacting the courier company.

If you haven’t received your order tracking email, please contact us!

Delivery timeframes for your location can be found on our Shipping & Delivery page and begin once the carrier receives and scans the parcel into their system.

We ship orders Monday to Friday from our Los Angeles warehouse.

For all other orders, our warehouse team aims to dispatch within 1 business day.

Please allow an extra 48 hours for sale periods and Mondays.

Your order will be left in a safe place at the courier's discretion. If they cannot locate a safe place, you’ll be notified via email or you may receive a collection card in your mailbox with details for collecting your order from your local post office.

Please note if your order is not picked up from the post office within the specified time frame, it will be returned to our warehouse.

A signature may be required by some couriers depending on location or if the parcel cannot be left in a safe place.

Still have questions? Contact us and we'll happily help you out.

If your order has been marked as delivered but you cannot locate it, we highly recommend checking around your property as couriers may leave the parcel in a safe location if no one is home.

We recommend checking the following locations:

• the letterbox
• around the front of your home
• behind bins, pot plants or fences.

If there is no sign of your parcel around your home, we also recommend checking with other members of your household, neighbours, receptionists, and building managers in case they have the parcel for safekeeping.

If you are still unable to locate the parcel we recommend reaching out directly to the carrier for assistance, as they may have delivered it to a local post office.

Still not able to locate your parcel? Please contact us and we will be able to investigate further!

Unfortunately, DHL Express does not accept deliveries to PO boxes.

If you have accidentally entered a PO box address you will be able to use the DHL On Demand Delivery (ODD) Service to redirect your package to a new address.

To read more about DHL's ODD service please click here.

Yes, we ship worldwide! Click here to view the delivery options for your location.

Once your store credit has been processed, you will receive an email with a unique code that is redeemable at the checkout in the discount code section. You will also be able to access your store credit within your Peppermayo account!

To view your available store credit:
Login to My Account > Store Credit & Rewards
You can see your code, balance and expiry dates here!

Our store credits are valid for 12 months.

We have a range of payment options available including Visa, Mastercard, Amex, Paypal, Shop Pay, Apple Pay, & Google Pay.

We also Afterpay, Zip & Klarna for our AU, US, CA & UK customers.

For more information on Klarna, please view our FAQ here.