Returns

Once your return is lodged, your new exchange order is sent out immediately with free standard shipping! $1 will be processed and held during the exchange. Original items must be returned, so the full payment for exchange isn't charged. A £5 Return Shipping Fee applies.

If you return an exchanged item, it will be eligible for:

• Exchange for another size
• Exchange for another product
• Store Credit

Once items have been processed in an exchange order, they are no longer eligible for a refund. Please note, customers have a limit of 2 exchanges per order.  Once 2 exchanges have been completed, items can be returned for a credit towards new items.

Discount codes cannot be applied to exchanges. If you wish to use a discount, we recommend opting for store credit and place a new order.

• £5 Return Shipping Fee.
• Your store credit will be emailed to you once your return is in transit.
• If you’re not ready to choose a replacement, you can choose store credit and shop later.
• Please note all store credits are valid for one year from the date of issue.

• A £20 return shipping fee will be deducted from your refund once your item(s) have been received at our warehouse. The remaining amount will then be refunded to you.
• Please allow up to 7 business days after your return is in transit to receive your refund.
• Original shipping fees are non-refundable, and any rewards credit earned from your order will be forfeited.

You can return your item(s) within 21 days for an Exchange, Store Credit or Refund. In order for your item(s) to be approved for return it must meet the following criteria:

• Be a full priced item, this includes full priced items purchased using a discount code (Items marked as sale, have a red crossed out 'was' price and/or appear under our sale tab are NOT eligible for return or exchange).
• Be unworn, unwashed, original tags still attached and in original packaging.
• No smell of perfume, body odour, deodorant or washing powder.
• Be free of makeup or fake tan marks.
• Due to strict hygiene policies, Cosmetics, Hair Products, Underwear & Earrings cannot be returned.
• Swimwear must be returned with the hygiene seal intact.
• We will only accept returned item(s) that have been booked using our returns portal.

*Returns may take up to 21 business days to be completed. The original delivery fee will NOT be refunded or given as store credit. Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery. Returned items that do not meet the criteria will not be accepted and will be returned to the customer at the customer's cost. Please allow 1 to 5 days for refunds to reach your method of payment.

1. Complete Online Returns Form

Click “Start Return” and follow the steps to submit your return.

2. Print & Attach Returns Label

Package your unworn item(s) and attach your new return label.

3. Post The Parcel

Drop off your return at your nearest Postal Service.